Terms and Conditions
Welcome to The Flying Wombat Brewery, located in NSW, Australia. Our website, which is owned and operated by The Flying Wombat Brewery, offers a variety of products and services related to beer, including merchandise, blogs, and recipes. Please read these terms and conditions carefully before using our website.
Acceptance of Terms
By accessing or using our website, you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, you may not use our website.
Use of Our Website
You may use our website only for lawful purposes and in accordance with these terms and conditions. You may not use our website:
- In any way that violates any applicable federal, state, local, or international law or regulation.
- To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website, or which, as determined by us, may harm The Flying Wombat Brewery or users of the website or expose them to liability.
- To impersonate or attempt to impersonate The Flying Wombat Brewery, a The Flying Wombat Brewery employee, another user, or any other person or entity.
- To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation.
Intellectual Property
The Flying Wombat Brewery owns all rights, title, and interest in and to the content on our website, including but not limited to trademarks, logos, and copyrights. You may not use any of The Flying Wombat Brewery's intellectual property without our express written consent.
Merchandise Sales
The Flying Wombat Brewery offers merchandise for sale on our website. All prices are listed in Australian dollars (AUD) and are subject to change without notice. We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
Blog and Recipe Content
The Flying Wombat Brewery offers blog and recipe content on our website. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
Changes to Terms and Conditions
We reserve the right to modify these terms and conditions at any time. Your continued use of our website after we post any changes to these terms and conditions constitutes your acceptance of the modified terms and conditions.
Contact Us
If you have any questions about these terms and conditions, please contact us at info@theflyingwombat.com.au
Online Shopping Agreement and Return Policy
Flying Wombat Online Website aligns strictly with the Australian Consumer Law, ensuring our trading practices are transparent and fair.
We take the privacy of our customers seriously, and strictly adhere to data privacy laws and standards to protect and maintain the confidentiality of your personal information.
Our customer service is readily accessible for any product-related queries or concerns. Customers can reach us via the contact email provided: info@theflyingwombat.com.au
Each product in our online shopping catalogue is accompanied by specific warranties in line with consumer law, assuring customers of their purchase's quality and durability.
Detailed Terms and Conditions
1. Shopping Terms:
When shopping on our website, customers must ensure they are making the right choice. Due to the nature of our products, returns are only accepted for defective items, not for changes in size or buyer's remorse. Hence, careful consideration should be taken when selecting items.
2. Warranty:
All products come with specific warranties, as outlined under Australian Consumer Law. These warranties ensure that customers can trust the quality and reliability of the products they purchase from our online catalogue.
3. Returns and Damaged Goods:
If you receive a defective or damaged product, please notify our customer service at info@theflyingwombat.com.au within20 days of receiving your order. Please include a photograph of the damaged or defective product. Claims deemed an error on our manufacturer's part are covered at our manufacturer's expense.
4. Return Process:
To initiate a return, contact our customer service team at info@theflyingwombat.com.au By doing this, we can properly record the issue in accordance with our manufacturer's returns policy. Our team will provide further instructions on the return process.
5. Lost Packages:
If your order gets lost in the mail, our manufacturer will cover the costs of reprinting and shipping a replacement order for you. However, to qualify for this, you must notify us within 20 days after the estimated delivery date. This allows us to submit a claim to our manufacturer in accordance with their terms and conditions.
6. Return Shipping and Address:
When returning a product, please securely package it and send it to the return address as directed by our customer service team. Returns should be labelled as "The Flying Wombat Returns" for accurate processing. The cost of return shipping for defective items is the responsibility of the buyer. We recommend using a trackable shipping service for your security.
7.Promotions:
Our shop reserves the right to change or modify promotions at any time. Only purchases made within the promotional timeframe will be eligible for the specific promotion.
Privacy Policy
At The Flying Wombat Brewery, we understand the importance of privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
When you use our website, we may collect personal information that you provide to us voluntarily, such as your name, email address, and shipping address when you make a purchase or sign up for our newsletter. We also collect information automatically, such as your IP address, browser type, and access times through the use of cookies.
How We Use Your Information
We use the personal information we collect to provide you with the products and services you have requested, such as processing your orders and sending you our newsletter. We may also use your personal information to improve our website and services and to communicate with you about new products, promotions, and upcoming events.
Cookies
Our website uses cookies to enhance your browsing experience and to collect information about how you use our website. Cookies are small text files that are placed on your computer or mobile device when you access our website. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your computer or mobile device until they expire or you delete them.
Google Analytics
We use Google Analytics to analyze how visitors use our website. Google Analytics uses cookies to collect information about your use of our website, including your IP address, the pages you visit, and the time spent on each page. This information is used to compile reports and to help us improve our website. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Sharing Your Information
We value and respect your privacy. Except as noted below or as required or permitted by law, we do not share your personal information with third parties.
We may need to share your information with third-party service providers, platforms, or applications to the extent necessary to provide you with the products and services you have requested. This includes, but is not limited to, processing orders and payments, carrying out promotional activities, providing customer support, performing business and sales analysis, and facilitating deliveries.
In connection with these operations, your information may be accessed and used by platforms such as Facebook, Instagram, Meta, Square, or other third-party websites, which may be involved in the processing of your orders. Please be assured that we only share the minimum information necessary for these third-party platforms to carry out the services required.
Furthermore, any third-party service providers we employ are strictly required to adhere to robust privacy and security standards, comparable to or stronger than our own, in the handling and processing of your personal information.
Please note that these third-party platforms may also collect information about you independently, according to their own privacy policies and terms of use. We encourage you to familiarize yourself with these policies, as we have no control over information that you have independently provided to these third-party platforms.
We may also disclose your personal information if we believe it is necessary to comply with the law, to enforce our terms of service, or to protect the rights, property, or safety of our company, our users, or others.
This policy does not preclude any disclosures for purposes that are not expressly listed here, and does not imply that we have any special relationships with or rights in the third-party organizations or platforms that might receive your information.
Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are familiar with any changes.
This Privacy Policy is effective as of April 10, 2023.